Customer Service FAQ - National Courier: Online Tracking System Website

Customer Service FAQ

Q: When will my cargo arrive?

The  page can provide up-to-date information on your cargo arrival dates, please use the page for up to date information about your cargo. If you require a time definite delivery, please contact our cargo delivery staff for more details

Q: What methods of payment can I use to deal with NATIONAL COURIER (T) LTD?

We encourage the use of cheques or bank deposit to our account

Q: How do I raise a claim for a NATIONAL COURIER (T) LTD cargo that failed to arrive, or was damaged?

If your cargo failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging. Please contact customer service to file a report.Please note that damage to goods in transit is frequently the result of inadequate packaging. Please see our packaging tips for advice on how to minimize the risk of damage to your cargos.

Q: What is the maximum size of package I can send?

For purely operational reasons (the size of the door openings on our vans and planes).  However, we will be pleased to advise you and arrange carriage of larger items. Additionally, for the safety of our couriers, we require notification of cargos over 50kg in weight.

Q: I am going to buy some products from an overseas vendor, does NATIONAL COURIER (T) LTD deals with international shipping?.

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Q: If I want to use NATIONAL COURIER (T) LTD to clear my products from overseas, will I have to pay import duty on the items I purchase?

This is a matter that you will have to discuss with the vendor. It depends on the type of commodity you are purchasing, the value of the goods, how the vendor labels them for customs purposes and what country you are importing them into. If customs imposes a charge NATIONAL COURIER (T) LTD will pay this at first instance, but you are advised to pay this, whether or not you accept delivery of the goods.

Q: Our company would like to begin exporting products to several countries. As we have no previous experience of doing this, can NATIONAL COURIER (T) LTD advise us?

Of course, NATIONAL COURIER (T) LTD has an unrivalled experience of international shipping. Please contact your local NATIONAL COURIER (T) LTD customer service department, and they will have someone contact you to discuss your needs.

Q: I wish to contact a particular NATIONAL COURIER (T) LTD office, but your web site does not show the telephone number or an e-mail address!

Where a NATIONAL COURIER (T) LTD office has a dedicated customer service number, we try to bring you that number on our web site and we will continue to extend this feature. If no number is shown, please use the feedback form on our web site. If you select the country correctly from the pull-down list on the feedback page, your message will be immediately routed to that country's customer service department, and they will get back to you promptly.